Contextual inquiry
Contextual inquiry is a user-centered design (UCD) method, part of the contextual design methodology, that happens up front in the product development lifecycle. It calls for one-on-one observations of work practice in its naturally occurring context. During or after the observations, discussion ensues wherein users’ daily routines or processes are discovered so that a product or website can be best designed to either work with the processes or help to shorten or eliminate them altogether. Contextual inquiry comprises preparation, evaluation, analysis, and design phases.
Contextual inquiry involves collecting detailed information about customer work practice by observing and interviewing the user while they actually work. The researcher should stay in the background and let the user lead the situation as much as possible. This means that researcher tries to form a partnership with customer, i.e., learning (but not doing) as an apprentice while the customer is the master of the work. This helps the researcher understand the customer's work. The goal is to understand how and why something is done or why something is not done[1].
See also
References
- ^ Beyer, H. & Holtzblatt, K. (1998). Contextual Design: Defining Customer-Centered Systems. San Francisco: Morgan Kaufmann. ISBN: 1-55860-411-1
External links
- Getting Started with Contextual Techniques [1]
- Contextual inquiry at UsabilityNet
- Contextual inquiry at the Usability Methods Toolbox
- Contextual Interviews at Usability.gov
- Getting Started with Contextual Techniques
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